Shipping policy
At Stay On Edge, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how we process and deliver your orders.
📦 Order Processing Time
- All orders are processed within 1–3 business days.
- Orders are not shipped on Sundays or public holidays.
- In case of high order volume, processing may take slightly longer. We will notify you if there are any delays.
🚀 Shipping Time
- Standard Delivery (India): 4–7 business days
- Express Delivery: 2–4 business days (if available)
Delivery timelines may vary depending on your location and courier availability.
💸 Shipping Charges
- Free Shipping on prepaid orders above ₹999
- ₹79 shipping charge for orders below ₹999
- ₹99 extra for Cash on Delivery (COD) orders
📍 Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/Email.
- You can track your order in real-time until it reaches your doorstep.
🚫 Shipping Restrictions
- We currently ship only within India.
- Some remote locations may have limited service availability.
⚠️ Delays & Issues
- Unexpected delays may occur due to weather, courier issues, or unforeseen circumstances.
- Stay On Edge is not responsible for delays caused by courier partners but we will assist you in resolving any issues.
📦 Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate.
- If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.
❗ Damaged or Missing Items
- If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
- Share clear images/videos for quick resolution.
📞 Need Help?
For any shipping-related queries, contact us:
📧 Email: neelagrawal@stayonedge.shop
📱 Phone/WhatsApp: +91-9520771226